This Return & Refund Policy governs all purchases made through our e-commerce platform. By placing an order with us, you agree to the terms outlined below.

1. General Policy

Modest Gift is committed to delivering high-quality products. If you are not satisfied with your purchase, you may be eligible for a return, refund, or exchange subject to the conditions set forth in this Policy.

2. Eligibility for Returns

2.1 Returns will be accepted only under the following circumstances:

• The product is damaged, defective, or incorrectly delivered, or
• The product falls under eligible non-food categories (including souvenirs, gifts, and certain cosmetics), subject to Clause 3

2.2 To qualify for a return, the product must:

• Be unused, unopened, and in its original condition
• Be returned in the original packaging, including all accessories and tags
• Be accompanied by a valid proof of purchase

3. Return Period

3.1 Damaged, Defective, or Incorrect Items

Such issues must be reported the same day of the date of delivery.

3.2 Non-Food Items

Eligible items may be returned or exchanged within seven (7) days from the date of purchase.

4. Non-Returnable Items

4.1 The following items are non-returnable and non-refundable, except in cases of damage or defect upon delivery:

• Food products, including but not limited to chocolates and edible gifts
• Opened or used cosmetics and personal care products
• Customized, personalized, or made-to-order items

4.2 Any item that has been used, altered, or not returned in original condition shall not be eligible for return.

5. Refunds

5.1 Once a returned item is received and inspected, Modest Gift will notify you of the approval or rejection of your refund.

5.2 If approved, refunds will be processed as follows:

• To the original method of payment, or
• As store credit, based on customer preference

5.3 Non-Refundable Charges

Shipping and delivery fees are non-refundable, unless the return is due to an error on our part.

5.4 Refund processing times may vary and typically take 5–10 business days, depending on the payment provider.

6. Exchanges

6.1 Eligible products may be exchanged within the applicable return period stated in Clause 3.

6.2 Exchanges are subject to product availability. If a replacement item is unavailable, Modest Gift reserves the right to issue a refund.

7. Return Procedure

7.1 To initiate a return, customers must contact Modest Gift customer support and provide:

• Order number
• Description of the issue
• Supporting evidence (e.g., photographs for damaged or defective items)

7.2 Upon approval, customers will receive return instructions.

7.3 Products returned without prior authorization may be rejected.

8. Inspection and Approval

All returned items are subject to inspection upon receipt. Modest Gift reserves the right to refuse returns that do not meet the conditions outlined in this Policy.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Modest Gift shall not be liable for any indirect, incidental, or consequential damages arising from the use of its products or services.

10. Amendments

Modest Gift reserves the right to update or modify this Policy at any time without prior notice.

11. Contact Information

For any questions regarding returns or refunds, please contact Modest Gift Customer Support.

E-mail : info@modestgiftshop.com